Privacy policy
Last updated: 9 October 2026
Information you provide
When you submit an order enquiry, we collect your name, email address, phone number, optional company name, delivery country and address, selected products, quantities, specifications and any notes you provide. Please do not include sensitive personal information in your notes.
How we use information
We use this information to review requests, prepare quotations, communicate about availability, arrange agreed orders and delivery, keep necessary business records and address customer concerns. This website does not collect payment card details or take online payments.
Service providers and international processing
Information may be processed by website hosting, order storage and communication service providers, and shared with suppliers or delivery partners where necessary for your agreed order. These services and partners may operate in countries different from yours. Information may also be disclosed where required by applicable law.
Website services and storage
The website uses technical services needed to display product images, provide navigation and process enquiries. Third-party resources, such as country flag images, may receive technical request information including your IP address. Browser storage or cookies may be used for essential website operation. You can manage browser storage and cookies through your browser settings.
Retention and security
We retain information as needed for enquiries, agreed orders, business records and applicable legal requirements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your requests
Depending on the law applicable to you, you may have rights to access, correct or delete your information, or restrict or object to its use. Requests are subject to identity verification and any obligations to retain records. Use the contact page to find the appropriate enquiry option; for an existing order, reply through the contact channel used for your quotation.
Changes
We may update this policy as our services change. The current version and its update date will appear here.
